You’ve invested hundreds of hours in establishing and maintaining your Quality Management System (QMS). Now what?  Continual improvement! You are obligated to continually improve each component of your QMS.  You can approach continual improvement several different ways. Listen to your customers (external customers as well as coworkers and colleagues) and make a list of common complaints. Is your system too awkward, bulky, time-consuming? Do people fill out too many forms and move too much paper? Are there too many approvals and reviews? Determine which inefficient manual processes are built into your systems.  Use process maps and flowcharts to analyze processes and required resources. Ask yourself where can computer software streamline and improve the effectiveness of the system? Consider the length … Continue reading Improve your QMS