You’ve invested hundreds of hours in establishing and maintaining your Quality Management System (QMS). Now what? Continual improvement! You are obligated to continually improve each component of your QMS. You can approach continual improvement several different ways. Listen to your customers (external customers as well as coworkers and colleagues) and make a list of common complaints. Is your system too awkward, bulky, time-consuming? Do people fill out too many forms and move too much paper? Are there too many approvals and reviews? Determine which inefficient manual processes are built into your systems. Use process maps and flowcharts to analyze processes and required resources. Ask yourself where can computer software streamline and improve the effectiveness of the system? Consider the length … Continue reading Improve your QMS
Improve Customer Satisfaction
Q-MED KEY FEATURES Nonconformance Tracking Corrective Actions (CA) Preventive Actions (PA) Audit management Risk Management – FMEA and SWOT Analysis Meeting management Project management Customer satisfaction surveys CFR21 part 11 compliant security, activity logs, audit trails User login: define user passwords and privileges BENEFITS Complies with requirements of ISO 13485 21 CFR Part 820 ISO 9001:2015 AS9100 ISO/TS 16949 API Q1 Provides a concise, electronic record of historical events, actions, and improvement Efficiently maintains quality records Improve product reliability and process performance Improve Customer Satisfaction Efficient and cost effective Simple Reports and analysis