You’ve invested hundreds of hours in establishing and maintaining your Quality Management System (QMS).
Now what? Continual improvement!
You are obligated to continually improve each component of your QMS. You can approach continual improvement several different ways.
Listen to your customers (external customers as well as coworkers and colleagues) and make a list of common complaints. Is your system too awkward, bulky, time-consuming? Do people fill out too many forms and move too much paper? Are there too many approvals and reviews?
Determine which inefficient manual processes are built into your systems. Use process maps and flowcharts to analyze processes and required resources. Ask yourself where can computer software streamline and improve the effectiveness of the system?
Consider the length of time (man-hours) required for compliance. In customer, internal, and registration audits, how much time is spent looking for documents and other objective evidence?
Overall, your continual improvement objectives should be:
- Use data to identify opportunities for improvement
- Improve each aspect of the quality management system
- Improve efficiency
- Improve effectiveness
- Reduce cost
- Save time
- Improve Customer Satisfaction
- Make your quality management system lean
Sunday Business Systems offers a full suite of affordable and efficient software tools to improve your quality management system.
Improve your QMS!
Make it a lean QMS with SBS tools.
